|
|
|
|
|
QUEUE MANAGEMENT SYSTEM
|
|
|
|
|
| |
|
|
| |
The problem of serving customers in a specific sequence at business or public establishments has been solved in many different ways. Depending on available resources and technology, various mechanical, electronic and computerized systems have been designed and implemented. |
|
| |
|
|
| |
The first objective of any Queue Management System is to achieve a better quality of service to customers. In its most basic form, a Queue Management System will issue a queue ticket to an arriving customer and later call the ticket when service is available, thus eliminating the need to stand in line while waiting. In this way, Queue Management System help to provide comfort as well as fairness to customers, by allowing them to maintain their position in the queue while they are seated comfortably or engaged in constructive activity |
|
|
|
|
| |
Bit Wave Queue Management System is a computerized system which helps to provide quality services to the customer. An automated system issues a queue ticket correspondence to a service and later calls the ticket when the service is available. It eliminates queue standing, proper position of queue as per services and can engaged in constructive activity. Management can get information such as arrival rates, service time, waiting time and more. |
|
|
|
|
| |
Bit Wave Solutions can help you make the most of both types of queuing. Barriers and in-store digital media can play an important part of enhancing the linear queuing experience. Our solutions enable customers to see, at all times, their expected waiting times. This reassures them that they are progressing through the virtual queue. Instead of standing in a queue, they are able to sit down comfortably and wait for service. They can also leave the centre, or hospital, and be called by text message or pager when it’s time to return to see an advisor |
|
| |
|
|
| |
ALL IN ONE STANDALONE
SYSTEM |
|
|
|
|
| |
Bit Wave customer numbering system provides healthcare, retail, government and financial institutions the opportunity to improve the level of customer service in their waiting areas with an easy-to-use, easy-to-maintain queuing solution. |
|
| |
|
|
| |
NO MORE WAITING IN LINE |
|
|
|
|
| |
By using an ID number issued from the ticket dispenser or touch screen KIOSK, the customer now has the luxury to move about the room and not have to stand in a line. By tracking the amount of tickets issued, management and staff also benefit by knowing the volume of people waiting to be served. This can be used to calculate the estimated waiting times. Visual displays such as TV monitors, plasma screens or LED signs can be used to display the called customer ID and corresponding workstation number. At Bit Wave product development is a continuous process. We constantly improve and upgrade our products, very often based on experience based in the field and customer feedback. Our R&D team is always eager to discuss your queue management requirements with you. |
|
| |
|
|
| |
|
|
| |
|
|
|